What Great Customer Service Means To Us

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What Great Customer Service Means To Us

Thank You

Like our business model, our customer service philosophy is pretty straightforward and simple — To provide superior customer service in all aspects of what we do.

We fully believe in and subscribe to providing great customer service. It isn’t just a slogan for us… it is who we are at our very core being. You see, we appreciate great customer service ourselves and we go out of our way to find businesses to patronize who provide it. And, by the same token, we go out of our way to avoid mediocre or bad customers service.

We figure that if we feel this way, chances are most other people do too. I would think that since we all love to receive great service then it would only be natural that we all would provide it too.  But, unfortunately that just isn’t the case very often anymore.

But we refuse to follow the crowd on this one! Providing great customer service is just too important to us.

Many of our friends think we tip too much at restaurants, hair salons, etc. but the fact of the matter is that we appreciate great service so much that we want to show our appreciation when we receive it.

As I said before, Susan and I go out of our way to patronize businesses that provide great service. There’s just too much in life to worry about without having to deal with inferior service and when it comes to real estate transactions there are a multitude of things to cause you concern… we know that’s a fact and we want to do everything we can to be a part of the solution as opposed to adding to the problem!

We figure, also, that if a business doesn’t take the time and steps necessary to provide great service then they surely haven’t taken the time and steps needed to provide a great product either  Interestingly enough, our product is our service; they simply go hand in hand.  We think we deserve the best and we think that you deserve the best too. Our goal is to give you our best at all times.

Buying, selling and leasing real estate are among the most stressful events in life… we understand this.  We understand that no matter how many times you’ve bought or sold real estate each situation is different and each comes with a unique set of challenges.

Because we are also real estate investors, (in addition to having helped hundreds of other people with their real estate transactions) we understand the unique obstacles that can and do pop up all the time — and we understand how to avoid many of those obstacles before they occur and how to deal with them when they are simply unavoidable.

The fact is that there are several thousand real estate agents from which you can choose in the Jacksonville area.  Most of them are very good at what they do, but unfortunately many just don’t have the experience, expertise or commitment you need and deserve. And a great many of them have recently taken other jobs and are only dabbling in real estate on a part time basis.

We know that when you choose us to work for you that you will walk away delighted with the service your receive. Of course, we cannot promise a bed of roses but we can promise to stay by your side through each and every difficult moment and see it through to the end.  The testimonials, repeat business and referrals we receive from our former clients are proof of that.

Contrary to popular belief, we don’t sell houses. We are in a service industry and our job is to provide you with superior service… Period. Personally, we despise being hard sold, pressured and harassed and we absolutely will not do that to you.

When you come to us requesting some help, we help you.  We don’t try to “sell” you on anything at any time.  We will not harass you for your business.  Our goal is to earn your trust and your business… if we can’t earn it, then we don’t deserve it and we know it!

Susan and I have been fortunate enough to be successful at what we do without hounding people for business.  When you’re ready to buy or sell real estate in the greater Jacksonville area, we are here to assist you.  If all you want to do is look around, if all you need is an answer to a question, then by all means please look around and please ask the questions!  Don’t hesitate to get the information you ned out of fear of being harassed by some salesman type agent.  It’s just not going to happen here!

So, if you want to work with real estate agents that will listen to your needs, explore and embrace your wants and desires and if you want to work with real estate agents that understand the Jacksonville real estate market and the trials and tribulations of real estate transactions then we’d like the opportunity to earn your business and give you the help and support you deserve.

Our warmest wishes for you and yours,

Tim and Susan Fennell

Click HERE to get more information.

TIMOTHY H. FENNELL, PA - Tim Fennell is a Florida licensed Real Estate Broker Associate with The Legends of Real Estate. Realtors® in Jacksonville, Florida. His strong background in business development, real estate investments, counseling and marketing greatly enhance his skills as a Listing and Internet Marketing Specialist. Tim and his wife, Susan, have over 30 years experience in Jacksonville Real Estate sales, marketing and investing and both are Accredited Consultants in Real Estate (ACRE®). When you're ready to be consulted with, rather than sold to, give them a call at 904.568.4528

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